Based in Co. Tyrone, Northern Ireland, Galaxy Facilities Management is an innovative, highly skilled and professional company which operates across both the commercial and private sectors country wide.
Galaxy Facilities Management has developed an integrated management system corresponding with the requirements of BS EN ISO 14001:2004, BS EN ISO 9001:2008 and BS OHSAS18001:2007.
The system is outlined in this integrated management system policy manual, which will act as a signpost to all other documents within the integrated management system. GFM integrated management system has been based upon the requirements of ISO 9001:2008, ISO 14001:2004 and OHSAS18001:2007. The system is outlined in this Integrated Management System Policy Manual, which will act as a signpost to all other documents within the integrated management system.
Galaxy Facilities Management Ltd is committed to ensuring, as far as is reasonably practicable, all customer requirements are met and where possible enhanced. This is through client specific conduction; using initiatives such as client meetings, customer satisfaction surveys, review of complaints, KPI indicators, monitoring and investigation of innovative techniques with regards to new products and services to ensure client satisfaction. The company shall identify and provide the resources needed to meet customer requirements, maintain the integrated management system, minimise environmental impacts and to continually improve the company’s overall performance.
Environmental Impact
Galaxy Facilities Management Ltd ensures that all those working for the company are capable to carry out the given tasks to fulfil constitutional, customer as well as further requirements and shall encourage a program of continual staff development. Training needs will be identified by comparison of the skills and experience required for a task as long with the personal competence of individuals intended to perform the task. The appropriate training shall be provided. Documented evidence of individual competence relative to the identified skills or experience shall be maintained in accordance to our internal training procedures, on skill matrix.
Galaxy Facilities Management Ltd has carried out environmental risk assessments to determine the actual and potential environmental impacts of its activities, products and services (aspects). These assessments have identified those aspects with “significant” impact and have been developed into a register of “significant impacts”. Environmental procedure OP1 outlines how aspects and impacts at the company are developed and reviewed, the outcome of which forms the environmental focus of the management system.
Risk Management
Galaxy Facilities Management continually review its Health & Safety hazards and risks associated with the activities of the organisation. Galaxy Facilities Management operate a procedure for identifying risks and hazards prior to any works commencing onsite. This includes assessment of both routine and non-routine activities. Method statements and site-specific risk assessment are completed by the contract’s manager and/or the site manager for all works occurring on site or during any company activities. The company endeavours ensure that it considers all human behaviour, capabilities along with any other human factors or risks. Site-specific Risk assessments ensure that the responsible person has considered all hazards originating outside of the workplace and hazards created within the vicinity of the workplace that are controllable by the company.
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Customer Focus
The company shall ensure that the customer’s requirements are fully understood in all particulars. Contract specifications shall not be changed without written approval from the client.
Details of all quotations, orders or contracts shall be adequately documented. All such documentation shall be maintained up-to-date with adequate accessibility.
Before submitting a tender or beginning any contract, the company shall access its capability to satisfy the customer’s requirements.
If the company’s capabilities do not conform to the customer’s requirements, this will be resolved before submitting the tender or initiating work on the project.
If orders received for services previously tendered for, then the details of the order shall be verified with the client against the original tender details or any subsequent amendments. Any discrepancies shall be resolved prior to completion. In addition, the specific practicalities of the proposed operation with respect to quality, environmental along with Health & Safety issues will be assessed with any discrepancies being brought to the client. Records shall be maintained to demonstrate that tenders and orders have been successfully reviewed and information relating to this be used as an input into the management review meetings.
Records shall be maintained for all appropriate proceedings including:
· Inspections and calibrations of all measuring equipment
· Maintenance records
· Environmental aspects identification register (objectives & targets)
· Non-conformance reports
· Training of personnel authorised to perform special or hazardous tasks
· Corrective action on systems or repetitive deficiencies
· System audits
· Operations reports and data
· Management Review meetings
· Complaints, claims, feedback or comments
· Customer specifications
· Contract plans
· Purchase orders
The company has established a set of KPI’s for ensuring that relevant activities are monitored and measured on a regular basis. Nominated personnel, with appropriate qualifications and training will monitor these activities. Continual improvement on these identified significant aspects is monitored through a management programme (with specific objectives and targets). Other monitoring is also undertaken by the company for certain activities, for which suitable records are obtained.
